Bridge Talent Management
About This Role:
We are a leading player in Kenya’s commercial baking and food manufacturing sector, known for delivering freshly baked goods to a wide network of customers across the country. With a strong emphasis on operational excellence and customer satisfaction, we’ve built a reputation for reliability and quality in the fast-moving consumer goods space.
Responsibilities:
- Respond promptly to customer inquiries via phone, email and social media.
- Manage customer orders, invoices by Ensuring accuracy and timely fulfilment.
- Resolve customer complaints professionally and escalate issues where necessary
- Maintain an updated customer database and truck customer interaction
- Support marketing and sales initiatives, including promotion and customer outreach
- Liaise with production and delivery teams to ensure customer needs are met.
- Collect and report customer feedback for continuous improvements.
Requirements
Qualifications:
- Diploma or Bachelor’s degree in business management /Administration, marketing or related field
- At least 3 years of experience in customer service. preferably in FMCG, food and or retail industry
- Proficiency in MS office and basic CRM systems
- Strong verbal and written communication skills in English and Kiswahili
Method of Application
Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply
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