Mash Poa East Africa

Vacancy: Booking Assistant
Positions available at the following offices:

• Oyugis

• Kendu Bay

• Homa Bay

Job Purpose

The Booking Assistant serves as the first point of contact for clients, providing excellent customer service while efficiently managing the ticket booking and parcel dispatch process.

Key Duties and Responsibilities

• Assist customers with inquiries on routes, schedules, and fares

• Process ticket sales and manage bookings with accuracy

• Book and receive parcels for dispatch and collection

• Handle payments and issue correct change

• Maintain an organized and clean booking office

• Ensure a positive and seamless experience for all passengers

Requirements

• Education: Minimum of a high school diploma or equivalent. A diploma or certificate in Business Administration, Customer Service, or related field is an added advantage.

• Experience: Previous experience in a customer-facing role, office administration, or the transport/logistics industry is preferred.

Personal Attributes

• Professional & Patient: Friendly demeanor with the patience to handle diverse customer needs

• Integrity & Reliability: Honest and dependable, especially when handling cash and parcels

• Adaptable: Able to work in a fast-paced environment and remain calm under pressure

• Customer-focused: Genuine desire to deliver a positive passenger experience

How to Apply

Interested candidates should send their applications to:
📧 careers.mashpoa@gmail.com

Application Deadline: September 22, 2025

Note: Only shortlisted candidates will be contacted within 14 days after the application deadline.