Customer Service Executive at Sun King

Customer Service Executive- Clean Cooking Job

Responsibilities

• Handle inbound and outbound customer communications across multiple channels (calls, SMS, email, WhatsApp).
• Respond to inquiries related to product usage, payments, installations, and service requests.
• Escalate unresolved or critical issues to supervisors and relevant departments.
• Record and update customer interactions in CRM tools with accuracy and clarity.
• Provide first-level troubleshooting support and educate customers on safe and effective product use.
• Monitor customer satisfaction and proactively follow up to ensure resolution.
• Share trends, common issues, and customer insights with the contact centre team to improve service delivery.
• Support customer onboarding efforts in new areas by answering queries and guiding them through product processes.

Qualifications

• Strong communication skills in English and Swahili, with the ability to connect with customers empathetically and professionally.
• At least 1–2 years of experience in a contact centre, customer service, or front-facing support role.
• Basic proficiency in using CRM tools, mobile apps, and communication systems.
• A customer-first mindset with a strong sense of ownership and accountability.
• The ability to remain calm and solutions-oriented while handling customer complex concerns.
• Familiarity with clean energy or LPG products is an added advantage.

How to Apply

Click here to apply