Customer Service Assistants – Thika and Nakuru at Mount Kenya University

Qualification

Education, Skills and Experience

Must have:

• Bachelor’s degree in Communication/Marketing/Public relations or in any other related area of specialization
• One (1) year experience in a customer support role
• Must be Computer Literate.;

OR

• Higher National Diploma in Communication/Marketing/Public relations or in any other related area of specialization
• 2 years’ experience in Grade 7 at MKU or at a similar position in a recognized academic institution.
• Previous experience in a customer support role
• Must be Computer Literate.;

Key responsibilities also include

Reporting to: Director Student Recruitment, Admissions & Registration & Director Nakuru Campus

Duties and responsibilities:

• Receiving and handling of all walk-in inquiries, assisting and directing the clients accordingly.
• Assisting and giving feedback to clients on the inquiries made.
• Receiving of all internal and external calls and subsequently giving feedback on issues brought to the Customer Care desk.
• Responding to social media inquiries.
• Following up on non-reported walk-in clients and applicants to ensure they report and giving feedback reports on the same.
• Participating in field recruitment activities.
• Generating and preparing of daily, weekly and monthly reports.
• Assisting during the admission of new students by opening of files for the new students.
• Carry out any other duties as may be assigned by the section or departmental head