Java House

DUTIES AND RESPONSIBILITIES:

Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
Handling customer interactions at various levels of customer touch points
Consistently follows the set Standard Operating Procedures (S.O.Ps) during production Advice the Barista in charge on stock levels
Maintains a clean, tidy and working counter at all times
Assists the barista in charge in running the barista counter
Doing the daily stock take of counter products at the end of the shift
Collaborate with other team members to ensure a positive customer experience
Ensuring sufficient supply of products for sale in the counter by doing sufficient back up
Ensuring all take-away and eat in orders are dispensed promptly according to the order docket
Arranging the pastry case and ensuring that it is always clean
Reconfirming of orders done on Vuka
Controlling of wastages
Ensuring there is enough change at all times
Maintaining shift float money and ensuring no shortages
Timely closure of counter variances
Taking care of counter machines
Ensure countable daily stock are done correctly
Carry out any other task as may be instructed by superiors

QUALIFICATIONS

Ability to think and make quick decisions under pressure, strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
In-house training in baristaring and service
Excellent customer care technique and application
The candidate should have 2 years working experience as a certified Java
House Africa Staff or 3years working experience as a Barista in a certified coffee store
Be conversant with the Java House Africa coffee/beverage menu and
dedicated to its systems and procedures
Specialty coffee bodies certification [SCAA, SCAE.CQI]
Coffee Liquors certification
Minimal “O” level