Food And Beverage Assistant at Karen Country Club

Duties and Responsibilities

Ensuring proper upkeep of food and beverage products and outlets

• Frequently check the Club’s facilities and areas that require services from the department.
• Perform inspection of all food outlets.
• Ensure cleanliness is maintained throughout the service areas.
• Ensure all food and beverage products in the Club are of the highest standards.
• Oversee all service and culinary presentations, activities and maintain high standards quality in all assigned venues.

Employee management

• Coach, motivate and develop departmental staff and ensure consistency in quality of service delivered.
• Liaise with the human resource department when conducting interviews for the department.
• Coordinate staff performance appraisals.
• Address staff performance gaps in liaison with the F&B Manager and the HR Department.
• Ensure all staff are well groomed with the right uniform including name tags.
• Guide and counsel staff on various matters while maintaining confidentiality.
• Oversee regular training for all the supervisors and staff in the department.
• Plan staff schedules all year round to ensure compliance with the leave policy.
• Enforce the set Standard Operating Procedures (SOPs) in everyday operations of the Department.
• Support implementation of and compliance with the set health and safety guidelines at the department level.

Maintenance of high service standards

• Consistently get feedback from members and guests on services rendered, review and propose change.
• Ensure that there are sufficient staff to adequately provide service daily.
• Work closely on a day-to-day basis with the Executive Chef to ensure timely and high-quality food.
• Maintain food and beverage inventories.

Revenue Generation and Events Coordination

• Ensure overall coordination of internal and external conferences and events.
• Study requirements of all booked banquets and functions to familiarize and ascertain the possibility of selling additional facilities/services.
• Upselling all areas of the Club as well as tele selling to the members.
• Establish Food & Beverage and events targets for each quarter and ensure they are met.
• Ensure the timely coordination of documentation and invoicing for prompt and correct billing.

Academic qualifications and experience

• A Degree in Hospitality Management.
• A Diploma in Food and Beverage Management.
• Proficiency in use of computers, email communication.
• 5-6 years of progressive experience in a similar role at a recognizable establishment.
• Experience in ERP will be an added advantage.

Personal attributes

• Great leadership skills.
• Excellent communication skills orally and in writing
• Good interpersonal skills.
• Good organizational skills and detail oriented.
• An effective people manager.
• A team player.
• Ability to work with different levels of staff.
• Meticulous, and resilient