Teller at Standard Bank Group

Teller at Standard Bank Group – Standard Bank Group Kenya Job Details

Job Description

To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.

Qualifications

Minimum Qualifications

• Type of Qualification: Degree holder from a recognized University (min – 2nd class upper or equivalent).
• Field of Study: Not applicable

Experience Required
Client Coverage

• Personal and Private Banking
• 3-4 years
• Previous branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs. Familiar with the legal aspects regarding cheques and cash handling. Knowledge of the functions of other departments within the branch.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing