Wellagainremedy Global
Wellagainremedy Global is currently recruiting for a Full Time Job position based in Nairobi. This opportunity is open to qualified candidates looking to grow in the Job sector in Kenya. Review the full requirements below and apply before the deadline.
📋 Job Overview
- Category: Not specified
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Wellagainremedy Global
- Application Deadline: Rolling basis
- Last Updated: March 9, 2024
Call Center Specialist at Wellagainremedy Global – Wellagainremedy Global Kenya Job Details
Here at Wellagainremedy Global, we produce effective, reliable organic natural solutions that our customers rely on. We pride ourselves on being the number one trusted solution for specific ailments.
We are currently seeking a talented and dedicated Telesales/Call Center Specialist to join our team. In this crucial role, you will play a pivotal part in helping individuals achieve optimal health and well-being by converting leads into satisfied customers.
As an Online Sales Rep at Wellagainremedy Global, your primary responsibility will be to engage with leads acquired by our marketing team and guide them through the purchasing process. You will leverage your exceptional communication and persuasion skills to build rapport with potential customers and provide them with the information they need to make informed decisions.
Your role will also involve addressing customer inquiries, offering a consultation service, and ensuring a seamless transition from lead to customer. You will work closely with our marketing and logistics teams to ensure a smooth customer journey from interest to product delivery.
Additionally, your dedication to optimizing sales techniques will be instrumental in achieving our mission. You will continuously refine your approach to convert leads into loyal customers, contributing to the growth and success of Wellagainremedy Global.
Join Wellagainremedy Global as an Online Telesales/Call Center Specialist and be part of a team that is committed to improving the health, happiness, and harmony of individuals. Your skills and commitment will play a crucial role in expanding our reach and establishing us as leaders in the field of natural wellness solutions.
You’ll be accountable for these KPIs
- Lead Conversion Rate: This refers to how much you are able to convert warm & cold leads into sales.
- Sales Revenue: Your efforts directly translate into the company’s bottom line. Measure your Sales Revenue to understand the tangible impact you have on our financial success.
- Lead Follow-up Time: Time is of the essence. Measure how quickly you engage with new leads after they express interest. Timely follow-ups significantly boost your chances of turning prospects into satisfied customers.
- Customer Satisfaction/Feedback: Your interactions with customers matter. We value their feedback, and collecting Customer Satisfaction/Feedback is key. High satisfaction scores reflect your effectiveness in creating positive customer experiences, potentially leading to repeat business and referrals.
- Response Time: Speed is your ally. Measure your Response Time when handling customer inquiries, be it by phone or email. Faster responses often result in quicker lead-to-customer conversions.
- Upsell/Cross-sell Rate: Measures your persuasive skills by monitoring your Upsell/Cross-sell Rate. Successfully encouraging customers to explore additional products or upgrades can enhance their experience and boost revenue.
Working Location & Time
- Location: Remote
- Hours: Full-time (8 am – 6 pm, Mon-Sat.)
NOTE: This position is FULL-TIME. Preference for this position is someone living in Nairobi, Kenya. Hours of work may vary but you’ll generally work 6 days a week.
Please DO NOT Apply for This Position If You…
- Have NO or less than 1-YEAR of “TeleSales” Experience.
- You do not have a laptop.
- You do not have an empty sim slot to insert the company sim.
- You do not have reliable internet coverage.
- You do not have a reliable power supply.
- Have never had to call customers to educate and sell solutions to them.
- Have no interest in cold/warm calling, sales closing, customer support, attending to inquiries, and following up with the logistics for customer orders.
- Have no experience with tools like Microsoft Excel/Google Spreadsheet.
- You have intentions to joggle an external job while working at Wellagainremedy Global.
If you’re not in these categories above, then please continue reading…
Skill Requirements
- Google Sheets/Excel Skills: Proficiency in using spreadsheet software like Google Sheets or Microsoft Excel is essential for tracking and analyzing sales data, managing customer information, and creating reports.
- Communication Skills: Clear and persuasive communication is fundamental in sales. A Sales Representative must articulate product benefits, answer questions, and build rapport with customers.
- Active Listening: Understanding customer needs requires active listening. A good Sales Representative listens carefully, asks probing questions, and tailors their pitch accordingly.
- Empathy: Empathizing with customers helps build trust. Sales Reps should understand the customer’s perspective, demonstrate empathy, and address their pain points.
- Adaptability: The ability to adapt to different customer personalities and situations is crucial. Sales Reps should adjust their approach as needed to connect with diverse clients.
- Resilience: Sales can be challenging, with rejection being a common part of the job. Resilience helps Sales Reps bounce back from setbacks and stay motivated.
- Negotiation Skills: Negotiating terms and prices is a key part of sales. A Sales Representative should be skilled in negotiation to secure favorable deals.
- Problem-Solving: Customers may have unique challenges, and Sales Reps should be adept at finding solutions and offering tailored recommendations.
- Time Management: Sales Reps often have multiple leads and tasks to manage. Effective time management ensures they can prioritize and follow up with leads efficiently.
- Self-Motivation: Sales is often a self-driven role. Sales Reps should be internally motivated to meet and exceed sales targets.
- Product Knowledge: In-depth knowledge of the products or services being sold instills confidence in customers and allows Sales Reps to provide accurate information.
- Persuasion: The ability to influence and persuade is a core skill in sales. Sales Reps should use persuasive techniques to guide customers toward making a purchase.
- Teamwork: Collaboration with colleagues in marketing, customer support, and other departments can enhance the overall customer experience. Sales Reps should work well in a team environment.
- Confidence: Confidence in oneself and the product/service being sold can be contagious and instill confidence in customers.
- Presentation Skills: The ability to deliver engaging and persuasive presentations, whether in person or virtually, is crucial in many sales roles.
- Customer Service Orientation: A focus on providing excellent service before and after the sale can lead to customer loyalty.
- Positive Attitude: A positive attitude can be infectious and create a more pleasant sales experience for both the Sales Rep and the customer.
Qualities that Distinguish Candidates for Selection
- Experience in health-related industry or field.
- Experience in telesales.
- Experience in high-ticket closing
- Residing in Nairobi.
Roles & Responsibilities
- Express a positive, professional and upbeat attitude when speaking with customers (smiling through the phone)
- Process orders, forms, applications, and requests.
- Promptly answer the phone and web-based questions pertaining to customer order requests and product questions
- Receive and handle inbound telephone calls from customers inquiring about products and return merchandise
- Interact with customers via an online instant messenger channels.
- Provide pricing details and assist with all customer satisfaction related inquiries
- Follow up with customers regarding questions or concerns that could not be immediately resolved
- Know our products inside and out so that you can answer questions.
- Perform administrative tasks, such as responding to general emails, answering questions, generating reports, etc.
- The research will involve both written and verbal communication with our customers, vendors, and internal team
- Keeping records of customer interactions, transactions, comments, and complaints.
- Remain aware and knowledgeable of promotional programs, competitive products, and key selling points of products and technologies
- Follow up with logistic agents to confirm order fulfillment status
- Gather testimonials from clients and upload them to Google Drive on a weekly and monthly basis if applicable.
- Attending weekly team meetings and providing updates on any measurable KPIs requested from management.
- Ensure customer satisfaction and provide professional customer support.
Tool Requirements
- Functional Laptop: Essential for accessing the orders and updating the orders.
- Dual Sim Enable Mobile Phone: Essential for inserting the business line in one of the sim slots.
- Reliable Internet Coverage: Essential for efficient productivity.
- Quiet Work Space: Essential for quality calls as customer should only hear your voice clearly without any background distraction.
Other Benefits…
- An opportunity to be part of a highly professional, creative and dynamic team working around the country.
- An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else.
- Unlimited holiday time (as long as you get the job done & meet KPIs)
- Fast-paced, challenging and unique problems to solve every day.
- Opportunity to work with bright minds and grow without climbing broken traditional work ladders that lead to no way.
🎯 How to Apply
To apply for this job please visit wellagainremedy.com.
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