Customer Experience Trainee at DHL

Customer Experience Trainee at DHL – DHL Kenya Job Details

In this Customer Experience Trainee position

• Administer customer service plans and programs
• Provide administrative support for customer service initiatives and activities to provide superior services and enhance customer satisfaction
• Use day-to-day customer service processes and procedures in line with the standard global/ regional processes to maximize effectiveness
• Document cost of initiatives to support prioritization of spending and resource allocation
• Respond to customer inquiries, orders, service needs and complaints, or direct to sales representatives or technical/ service areas
• Highlight issues for better development and administration of call center processes and systems
• Keep self-updated on company’s products and services
• Develop relationships with allocated customers

Stakeholders

• Explain facts, policies and practices related to job area
• Support and interact primarily with colleagues of own sub-function
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge

Management Responsibility

• Individual contributor without direct responsibility for leading

Now, here is what we need from you!

Education Level

• Bachelor’s Degree or equivalent experience/qualification

Experience Level

• less than 2 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary