KUFH Manager- Grade 11 at Kenyatta University

Duties and responsibilities of a Manager will entail: –

• Principal Assistant to the Director.
• Assist in the supervision of staff to ensure teamwork in achieving the set goals and objectives.
• Provide a conducive environment for mourners by ensuring high standards of cleanliness at the Funeral Home.
• Coordinate the Directorate’s Quality Management Systems team.
• Ensure extra service to clients as and when required, i.e., offering advice and dispute resolution to worried clients.
• Assist in the formulation of strategic direction in line with the University’s strategic plan and supporting strategic initiatives to increase revenue streams and income.
• Assist in setting comprehensive staff annual performance targets and identify skills gaps for training purposes.
• Ensure continuous re-engineering of business processes within the Directorate upon analyzing market trends to achieve customer satisfaction.

Qualifications and Experience

For appointment to this grade, an officer must have: –

• A cumulative period of five years (5) of Supervision/Management work experience in a Funeral Home.
• Bachelor’s degree in Business Administration, Business Management, Marketing, Public Relations, or any related field from a recognized University.
• Master’s degree in Business Administration, Business Management, Public Policy and Administration, or a related discipline from a recognized University.
• Certificate in Computer, Microsoft Office Application.
• Any training in emerging issues in the Funeral Service Industry will be an added advantage.
• Conversant with matters Quality Management System.
• Demonstrated outstanding Managerial and professional competence as reflected in work performance in the Funeral Service Industry.