Reconciliation Associate at Ilara Health

  • Full Time
  • Nairobi

Ilara Health

Position Overview:

We are in search of a skilled and meticulous Reconciliation Agent to join our Credit & Collections Team. As a Reconciliation Agent, your primary responsibility will be to ensure the accuracy and reliability of payments by comparing and reconciling various accounts, statements, and transactions. We are looking for an individual with strong analytical capabilities, exceptional attention to detail, and a solid grasp of financial processes.


  • Precisely record all incoming payments and ensure the prompt entry of payment data into our accounting system.
  • Assist the collections team by promptly preparing accurate account statements and addressing related inquiries.
  • Contribute to the enforcement of policies related to write-offs, ensuring precise reconciliation and up-to-date payment status against write-off records.
  • Address and assist with payment-related queries and other inquiries from the sales team management.
  • Support Credit Analysts in maintaining well-organized reconciliations to ensure the accuracy of KYC (Know Your Customer) processes.
  • Maintain open communication with members of the Operations team to promptly resolve post-delivery or delivery-related issues.
  • Prepare required communications, such as demand letters, accurately and in a timely manner, as requested by the collections team.
  • Identify process gaps and propose potential solutions to enhance efficiency and accuracy.
  • Execute any additional tasks assigned by the Credit & Collections Manager.
  • Validate all sales according to the provided validation script and promptly resolve any discrepancies through close collaboration with Operations team members.


  • Demonstrated experience (0-3 years) in reconciliation, accounting, or a similar financial role.
  • Proficiency in using spreadsheet applications, specifically Microsoft Excel.
  • Familiarity with accounting software is a valuable asset.
  • Excellent analytical skills with a sharp eye for detail.
  • Effective communication and interpersonal skills to facilitate collaboration across teams and convey findings clearly.
  • Ability to thrive under pressure, meet deadlines, and manage multiple tasks simultaneously.
  • Strong problem-solving abilities to identify and resolve discrepancies efficiently.
  • A proactive approach, self-motivation, and a willingness to take ownership of tasks.
  • Experience in process improvement initiatives is advantageous.

Who You Are:

  • Possess good communication and interpersonal skills.
  • Capable of working both independently and in a team-oriented environment.
  • Exhibit strong organizational and time management skills.
  • Confidence and assertiveness in communication.

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