Receptionist/Junior Clerk at Bliss Healthcare

  • Full Time
  • Olkalou

Bliss Healthcare

Core Responsibilities

  • Welcoming customers /patients as they arrive at the reception and inquire how they would like to be assisted.
  • Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary
  • Registering patients correctly on the Health Information Systems.
  • Timely & correct billing of services rendered to clients on the relevant billing systems.
  • Relationship management with Insurance partners i.e. contacting insurance companies to verify eligibility and co-payment terms whenever necessary.
  • Assisting patients in understanding how their insurance coverage works, calculate and collect co- payments via the pay bill as per the insurance terms.
  • Follow-up with the medical staff team at the Medical Center to obtain necessary information so as to complete patients’ records and process payments for services rendered.
  • Responding to queries from customers and insurance companies, professionally, over the phone and through emails.
  • Recording concerns for various departments and ensuring that call returns or feedback are done in a timely manner.
  • Providing necessary information regarding the medical centers’ services and availability of the relevant service required.
  • Obtaining necessary patient information on mode of payment, insurance; ensuring this is properly processed and recorded.
  • Providing feedback and information to the claims team in a bid to streamline accounting processes.
  • Submitting error-free invoices on time i.e., within 7 days.


Minimum Qualifications

  • Certificate/ Diploma in Health Records Management


  • 1 Year in Healthcare/hospital set-up in the same role

Technical skills/Leadership competencies

  • Proficient with Microsoft Office
  • Strong interpersonal and communication skills
  • People management skills
  • Critical and analytical skills
  • Eye for detail
  • Excellent People Skills

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