Avenue Healthcare
Job Objective/Purpose:
To professionally manage reception duties, ensuring timely, compassionate service for all visitors, patients, and clients.
Key Responsibilities:
Welcome and assist patients with registration, documentation, and ensuring accuracy of information.
Process admissions and discharge procedures efficiently.
Communicate with insurance companies for pre-authorization and coverage verification.
Follow procedures for vetting and treating different client categories.
Direct incoming calls to respective departments.
Ensure client satisfaction, feedback, and follow-up.
Adhere to corporate governance policies, preventing and reporting fraud.
Maintain knowledge and compliance with healthcare policies and procedures.
Uphold patient privacy and confidentiality.
Perform other duties as assigned.
Person Specification:
Diploma in Front Office/Business Administration/Health Records or equivalent.
2+ years’ experience in a similar role, preferably in a hospital.
Customer-focused, results-oriented.
Strong interpersonal, teamwork, and communication skills.
Highly responsive, ethical, and responsible.
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To apply for this job please visit careers.avenuehealthcare.com.
