Onsite Network Security Support Engineer at NTT Ltd

  • Full Time
  • Nairobi


Joining NTT: Your Opportunity

At NTT, we take pride in being part of the NTT Group, a global IT powerhouse based in Japan. As a member of NTT, we deliver an extensive range of IT services and solutions to clients across the globe. While the Dimension Data brand has phased out in some regions since 2019, it still holds strong recognition in the Middle East and Africa. By joining us, you’re becoming a part of the NTT family, contributing to our tradition of offering innovative solutions that empower our clients to meet their business goals.

Please Note: This is a Contract Position

Key Responsibilities:

In this role, you will:

  • Act as the initial point of contact, logging cases with the Dimension Data Help Desk for basic problem determination.
  • Gather pertinent technical details and attempt to resolve network and security issues as guided.
  • Differentiate between technical and non-technical problems with the assistance of Dimension Data.
  • Address known problems using product documentation and local resources.
  • Document unknown or technical issues through the customer portal’s ticketing system.
  • Resolve network-related concerns and troubleshoot reported problems within the Network and Security Infrastructure scope.
  • Resolve configuration problems and software glitches, seeking OEM escalation when required.
  • Identify defects in product specifications and devise workarounds for hardware and software bugs when applicable.

Essential Knowledge, Skills, and Traits:

You should possess:

  • A solid grasp of Network Security and associated Technologies.
  • The ability to analyze problems and envision effective solutions.
  • Proficiency in implementing, managing, and troubleshooting network infrastructure devices, encompassing Firewalls, Routers, and Switches.
  • Knowledge of application and network protocols, as well as security infrastructure.
  • Skill in creating precise network diagrams and documentation for designing and planning network communication systems.
  • Strong analytical, problem-solving, and communication abilities.

Education and Certifications:

Your qualifications should include:

  • A Bachelor’s degree in information technology or a related field.
  • Professional Certifications like Checkpoint and Cisco (CCSE, CCNP).

Required Experience:

We’re looking for candidates with:

  • Demonstrated experience in a networking environment.
  • Proficiency in supporting critical network and security infrastructure, specifically Checkpoint and Cisco Firewall Routers and Switches.
  • Familiarity with configuring and troubleshooting routing protocols like OSPF, BGP, Eigrp, and IS-IS.

To apply for this job please visit careers.services.global.ntt.