Front Office Executive at MNC Consulting Group Limited

  • Full Time
  • Nairobi

MNC Consulting Group Limited

Responsibilities

  • Greet and welcome guests at the hotel.
  • Answer questions and address customer complaints
  • Answer all incoming calls and redirect them or keep messages.
  • Check, sort and forward emails.
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Market and Sell hotel services via social media and other marketing channels.

Requirements

  • At least a diploma in business management or customer service.
  • Prior experience in a similar role.
  • Good negotiation skills.
  • Good telephone etiquette and very professional.
  • Passionate with customer service and marketing.
  • Beautiful and outspoken.
  • Quick at responding to customer queries.
  • Excellent communication, interpersonal, leadership and conflict resolution skills.
  • Self-driven with ownership mentality.
  • Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
  • Commitment to providing exceptional service to customers and support to staff members.
  • Excellent multi-tasking and time-management skills.
  • Proven sales record.
  • Team player.

To apply for this job please visit www.linkedin.com.