Front Office Executive at MNC Consulting Group Limited

Responsibilities

• Greet and welcome guests at the hotel.
• Answer questions and address customer complaints
• Answer all incoming calls and redirect them or keep messages.
• Check, sort and forward emails.
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Market and Sell hotel services via social media and other marketing channels.

Requirements

• At least a diploma in business management or customer service.
• Prior experience in a similar role.
• Good negotiation skills.
• Good telephone etiquette and very professional.
• Passionate with customer service and marketing.
• Beautiful and outspoken.
• Quick at responding to customer queries.
• Excellent communication, interpersonal, leadership and conflict resolution skills.
• Self-driven with ownership mentality.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• Excellent multi-tasking and time-management skills.
• Proven sales record.
• Team player.