Field Collections Agent at Mogo Finance

WHAT YOU WILL DO:

• Visiting clients with overdue cases, persuading them to make payments and ensure payment compliance.
• Repossession of offline Bodas from clients who have failed to comply with the contractual payment schedule and where telephone follow up and demand letters deemed in effective.
• Handle debt recovery and asset repossession in a professional manner.
• Work closely with police officers and different government agencies on matters regarding Mogo financed asset to ensure safe custody of our asset.
• Be well informed and up to date on new measures and laws regarding bikes and their impact on our daily operations.
• Preparation of detailed investigation reports on missing bikes and give recommendations to internal credit analysts on risk analysis and approvals.
• Compile reports about incidents and give recommendations on how they can be avoided in the future.
• Be innovative on better ways of tracking and monitoring the assets.
• Preparation of weekly and monthly actual recovery reports and strategies.

WHAT YOU WILL NEED:

• Previous experience in debt recovery will be an added advantage.
• Customer-oriented attitude
• Self-motivated with willingness to take initiative and solve complex problems
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Excellent negotiation and analytical skills
• Fluent in English and Swahili
• One must know how to ride a bike and have a valid Driving Licence

WITH US YOU WILL:

Feel Good

• A friendly and dynamic work environment
• An excellent well-being program:
• Health insurance (after probation period)
• Pension scheme (after probation period)
• Active social life and events

Win

• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers

Grow

• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities