Debt Recovery Officer-Write Off Collection at Old Mutual Kenya

  • Full Time
  • Nairobi

Old Mutual Kenya

Job Description

  • Working closely with the Debt Recovery Manager, the Job holder will ensure focused attention and closely monitor the performance of an assigned portfolio of the written-off book within all business segments of the Bank to achieve communicated targets through daily customer engagements.


  • Ensure the recoveries against the write-off target is achieved.


  • Ensure compliance with the Bank’s policies and regulatory requirements pertaining to collection and debt recovery.
  • Execute the institution’s strategy in reducing the NPA portfolio as per laid out guidelines in the institution’s credit policy.
  • Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the allocated written-off book as per communicated targets.
  • Ensure the written-off portfolio is tracked and recovered as per the bank’s objectives.
  • Daily telephone calls and client visits (on a need basis) to follow up on payments.
  • Demand, and enforce repayment of the assigned portfolio and achieve set targets.
  • Negotiating with clients and coming up with suitable exit strategies of the allocated book.
  • Effective use of allocated resources to minimize costs.
  • Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation.
  • Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bank Report and monitor all risks associated with debt recovery.
  • Implementing and enforcing the board-approved AML, KYC & CFT policy in as far as is applicable within debt recovery.
  • Do any other duties that may be assigned by the Management.


  • Staff Reporting Directly to the Job Holder
  • None

PERSON SPECIFICATION                                           


  • Business Degree
  • Proficiency in computer applications, Credit & Risk Management course

Experience, Knowledge and Skills

  • 2 years experience in credit and debt recovery.
  •  Knowledge in credit management and banking is an obvious advantage.
  • Knowledge on Law relating to banking.
  • Practical experience in Lending and recovery
  • Speed and accuracy

Personal Attributes

  • Capacity and willingness to work for long hours and within strict deadlines.
  • Excellent interpersonal skills
  • A high degree of confidentiality
  • Analytical mind
  • Knowledgeable in the Financial services sector
  • Assertive
  • Honest
  • Highly organized
  • Creative and Innovative
  • Proactive and fast decision-maker

Physical Demands

  • Physically fit and versatile and able to work on a computer for long hours.

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