Debt Recovery Officer-Write Off Collection at Old Mutual Kenya

Job Description

• Working closely with the Debt Recovery Manager, the Job holder will ensure focused attention and closely monitor the performance of an assigned portfolio of the written-off book within all business segments of the Bank to achieve communicated targets through daily customer engagements.

KEY MEASURABLE GOALS

• Ensure the recoveries against the write-off target is achieved.

KEY RESPONSIBILITIES.

• Ensure compliance with the Bank’s policies and regulatory requirements pertaining to collection and debt recovery.
• Execute the institution’s strategy in reducing the NPA portfolio as per laid out guidelines in the institution’s credit policy.
• Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the allocated written-off book as per communicated targets.
• Ensure the written-off portfolio is tracked and recovered as per the bank’s objectives.
• Daily telephone calls and client visits (on a need basis) to follow up on payments.
• Demand, and enforce repayment of the assigned portfolio and achieve set targets.
• Negotiating with clients and coming up with suitable exit strategies of the allocated book.
• Effective use of allocated resources to minimize costs.
• Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation.
• Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bank Report and monitor all risks associated with debt recovery.
• Implementing and enforcing the board-approved AML, KYC & CFT policy in as far as is applicable within debt recovery.
• Do any other duties that may be assigned by the Management.

STAFF SUPERVISION RESPONSIBILITIES

• Staff Reporting Directly to the Job Holder
• None

PERSON SPECIFICATION                                           

Education

• Business Degree
• Proficiency in computer applications, Credit & Risk Management course

Experience, Knowledge and Skills

• 2 years experience in credit and debt recovery.
•  Knowledge in credit management and banking is an obvious advantage.
• Knowledge on Law relating to banking.
• Practical experience in Lending and recovery
• Speed and accuracy

Personal Attributes

• Capacity and willingness to work for long hours and within strict deadlines.
• Excellent interpersonal skills
• A high degree of confidentiality
• Analytical mind
• Knowledgeable in the Financial services sector
• Assertive
• Honest
• Highly organized
• Creative and Innovative
• Proactive and fast decision-maker

Physical Demands

• Physically fit and versatile and able to work on a computer for long hours.