Customer Service Officer at Summit Recruitment and Search

Key Responsibilities

• Resource Management: Support the Business Delivery Manager in planning and allocating resources such as consultants, training materials, and facilities ensuring resources are utilized efficiently and replenished when necessary to maintain smooth operations.
• Client Project Management: Manage client projects from inception to completion, ensuring timely execution and successful delivery of training sessions to meet client expectations.
• Training Program Coordination: Oversee the preparation and distribution of training materials and ensure training schedules are followed and work closely with facilitators and consultants to ensure sessions are well-prepared and run smoothly.
• Customer Service Support: Act as the main point of contact for clients, ensuring their needs are met promptly and professionally.
• Feedback and Reporting: Gather and analyze feedback from training sessions and use feedback to identify areas of improvement and implement changes to enhance service delivery.
• Relationship Management: Build and maintain strong relationships with clients, ensuring clear communication and mutual trust throughout project delivery.
• Quality Assurance: Monitor the quality of training programs, ensuring they meet the organization’s standards and client expectations as well as conducting evaluations and provide ongoing feedback to facilitators for continuous improvement.

Qualifications

• Must hold a Bachelor’s degree in a relevant field from a reputable institution.
• A minimum of 4 years of experience in customer service, client engagement with quality assurance support.
• Must be confident, engaging, a good communicator, a critical thinker and good at analyzing situations.
• Proven experience in managing client projects and delivering training programs.
• Strong organizational, communication, and leadership skills.
• Ability to work independently in a fast-paced environment with a strong focus on customer service.