Customer Service Agent-Q-Sourcing Servtec Group

  • Full Time
  • Nairobi

Q-Sourcing Servtec Group

Customer Service Job Purpose:

Our primary objective is to deliver exceptional support and facilitate sales processes, ensuring a seamless experience for our customers and driving additional sales.

Functions/Key Results Expected:

  1. Customer Support Coordination: You will be responsible for coordinating information for customers as they explore our websites, place orders, and complete the checkout process. Additionally, providing after-sales support will be a crucial aspect of your role.
  2. Phone Communication: Engaging in phone conversations with customers, you will address their inquiries, offer relevant information, and provide expert advice to enhance their shopping experience.
  3. Handling Special Requests and Complaints: You will efficiently handle any special requests from customers and resolve complaints to ensure their satisfaction and loyalty.
  4. Data Management: Collecting and organizing user data within our backend system will be an essential task, contributing to improved customer interactions and personalized experiences.
  5. Follow-up and Communication: You will be responsible for prompt and effective follow-ups with customers, using various means such as emails and phone calls, to ensure their needs are met comprehensively.

Key Capabilities and Education:

  1. Basic Degree/Diploma: We require candidates with a foundational educational background to excel in this role.
  2. Excellent Communication Skills: Your ability to communicate effectively and professionally with customers will be crucial for delivering top-notch support.
  3. Proficient in English and Luganda: Proficiency in both languages will enable you to cater to a diverse customer base and provide assistance in their preferred language.
  4. Computer and Typing Skills: Good computer skills and typing proficiency will enable you to navigate our systems efficiently and respond promptly to customer inquiries.
  5. Previous Relevant Work Experience: Ideally, you should possess 2-3 years of experience in customer care support, allowing you to bring valuable expertise and enhance our customer service operations.

We value clear communication; therefore, please ensure all interactions are conducted in English.

We look forward to receiving applications from candidates who are passionate about providing exceptional customer support and contributing to our sales success. If you meet the specified requirements and are enthusiastic about joining our team, we encourage you to apply.

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