Call Center Agent at Path Care Kenya

RESPONSIBILITIES

• Manage inbound and outbound calls in a timely manner.
• Adhere to communication scripts when addressing various topics.
• Identify customers’ needs, clarify information, and offer solutions or alternatives.
• Capitalize on opportunities to upsell services.
• Cultivate enduring relationships with customers by going the extra mile.
• Meet personal and team qualitative and quantitative targets.

REQUIREMENTS & SKILLS

• Previous experience in a customer support role. Demonstrated track record of exceeding quotas.
• Proficient in phone and verbal communication, with strong active listening skills.
• Familiarity with CRM systems and practices. Customer-centric mindset with adaptability to different personality types.
• Ability to multitask, prioritize, and manage time effectively.