Call Center Agent at Path Care Kenya

  • Full Time
  • Nairobi

Path Care Kenya

RESPONSIBILITIES

  • Manage inbound and outbound calls in a timely manner.
  • Adhere to communication scripts when addressing various topics.
  • Identify customers’ needs, clarify information, and offer solutions or alternatives.
  • Capitalize on opportunities to upsell services.
  • Cultivate enduring relationships with customers by going the extra mile.
  • Meet personal and team qualitative and quantitative targets.

REQUIREMENTS & SKILLS

  • Previous experience in a customer support role. Demonstrated track record of exceeding quotas.
  • Proficient in phone and verbal communication, with strong active listening skills.
  • Familiarity with CRM systems and practices. Customer-centric mindset with adaptability to different personality types.
  • Ability to multitask, prioritize, and manage time effectively.

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