Mwananchi Credit Ltd

Role Summary:

The Call Center Agent is responsible for maintaining strong customer relationships and furthering customer satisfaction ratings for Mwananchi Credit Limited.

Qualifications:

The incumbent must hold a Bachelor’s degree in Business Management, Communications or a related field.
Minimum of 2 years of proven experience in a call center or customer service and sales environment Computer literacy and proficiency
Previous experience in call center setup

Desired Skills:

Customer service – Maintain effective customer relations in a timely, efficient and prompt manner Team player – Positive attitude with the ability to work in a team environment:
Flexibility – Manage large amount of inbound and especially outbound calls promptly and can work night shifts when needed.
Organization – Keep a record of customer interactions, recording customers’ comments and complaints.
Marketing – Prospecting through effective telephone marketing, close business and follow-ups.