Minet Kenya

Purpose for the Job

Manage key client accounts and ensure customer delight by utilizing Minet’s expertise and resources.

Duties and Responsiblities

Operational Excellence

Ensure use of processes and procedures to ensure satisfactory delivery of service to customers.
Ensure optimal use of digital tools where applicable.
Provide professional advice to clients by ensuring that they are fully aware of the ramifications of any relevant provisions of the Insurance Act and/or Industry developments.
Attend client’s renewal meetings and placing insurance covers in accordance with client’s requirements.
Regular review of underwriter performance through a practical scorecard.
Peruse and confirm that policy documents and endorsements issued by underwriters conform to the cover issued.
Ensure compliance with ISO and other company policies especially those pertaining to quality control.
Prepare and negotiate quotations for accounts on Tender.
Carry out insurance portfolio GAP analysis to identify organic growth opportunities.
Participate in market negotiations & risk placement.
Ensure timely premium settlement, receipting and allocation of premiums for the accounts within your management.
Study, internalize and advise both the business and the clients on the trends in the economic sectors allocated to you.
Ensure SLA’s and annual service plans for your clients are in place and adhered to.
Train clients on products and emerging risks.