Accor
Job Description
As an Executive Lounge Attendant, you will take care of the guests in the Executive Lounge of the hotel and ensuring that they have a memorable experience with us, and making them ‘Feel Welcome.
- Conduct cleaning and quality checks of all equipment, glassware, cutlery, chinaware, napkins etc. during the set-up of the executive lounge
- After the set-up and before the arrival of guests, and also during a new set-up within the service time, she/he must check the quality of the set-up and ensure a welcoming appearance
- Coordinate with the Guest Relations team to ensure professional and engaging service to all guests in the lounge
- Carry out the end of day closing of the lounge and ensures that all cashiering duties are performed in line with the procedures
- At the end of the shift or the day, she/he has to communicate all information that the next shift staff has to know for smooth running of the operations
- Escorts guests to their tables and recommends food and beverage items, and special promotions if available
- Conducts an efficient and courteous service to the VIP guests
Qualifications
- Diploma in Hotel Management or related field
- 2 years prior experience working with Micros & Opera or similar systems
- Fluency in English; additional languages are a plus
- Diploma in Hotel Management or related field
- 2 years prior experience working with Micros & Opera or similar systems
- Fluency in English; additional languages are a plus
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